Support

• Our rugs are made to order and begin processing shortly after an order is placed. Unfortunately, we do not offer order modifications. We do allow order cancellations, if requested prior to your order shipping.
  
• If you would like to cancel your order, please email our Customer Care team at info@rugtix.com
  
• Please Note: If your order has shipped, we are not able to cancel your order. Please email our Customer Care team at info@rugtix.com for further assistance.

• We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

• Our goal is to process and ship your order as quickly as possible. Orders are typically processed within 24 hours of receipt.
• Our products are made to order, which means we create your rug after your order has been placed.
• At this time, please expect your orders to made within 2 to 3 weeks.
• Estimated delivery times vary by location but are generally within (2-4 business days). Please note that these are estimated times and actual delivery may vary based on logistical factors.

• We are delighted to offer Free Express Shipping (2-4 business days) to our customers worldwide. No minimum purchase is required. Our free shipping applies to all products available on our website.
• As we ship globally, don't worry about import duties and taxes, we pay all of them and you don't have to pay anything.

• Our goal is to process and ship your order as quickly as possible. Orders are typically processed within 24 hours of receipt.
• Our products are made to order, which means we create your rug after your order has been placed.
• At this time, please expect your orders to made within 2 to 3 weeks.
• Estimated delivery times vary by location but are generally within (2-4 business days). Please note that these are estimated times and actual delivery may vary based on logistical factors.

Free Duties and Import Taxes with Rugtix Purchases!

Dear Valued Customers,

We are excited to share some fantastic news with you! At Rugtix, we understand the importance of providing a seamless and cost-effective shopping experience. That's why we're thrilled to announce that, as part of our commitment to customer satisfaction, we now offer free duties and import taxes on all our products.

What does this mean for you?

• No Additional Costs: When you shop with Rugtix, you can enjoy the convenience of transparent pricing with no hidden fees. The price you see is the price you pay.
• Hassle-Free Import: Say goodbye to the complexities of calculating and paying import duties and taxes. We've taken care of it for you, ensuring a smooth and worry-free delivery process.
• Global Shopping Made Easy: Whether you're ordering from across the country or around the world, Rugtix is dedicated to providing a seamless international shopping experience.

Thank you for choosing Rugtix for your rug needs. We value your trust and loyalty, and we're committed to continually enhancing your shopping experience.

Happy shopping!

RugTix

• Returns accepted for 30 days
• Free return shipping
• No restocking fee
• No final sale items
• Self-serve request a returns (Request a return)
  Allow customers to request and manage returns.

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can Self-serve request a returns (Request a return)
  Allow customers to request and manage returns. Please note that returns will need to be sent to the following address: [6605, 66 Floor, Tower D, Damac By Paramount, Business Bay, Dubai, United Arab Emirates]
  
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at info@rugtix.com