Support
RugTix Support Center
Welcome to the RugTix Support Center. We are here to assist you with any questions or concerns you may have regarding our products or services. Our team of experts is dedicated to providing you with the best possible support to ensure your satisfaction.
If you have any inquiries about our Persian rugs, our knowledgeable staff will be happy to provide you with detailed information about the craftsmanship, materials, and design of our rugs. We can help you choose the perfect rug to complement your home decor and create a luxurious and timeless ambiance.
For any assistance with your order, such as tracking information, shipping inquiries, or returns, our customer service team is available to help. Please provide your order number and any relevant details, and we will promptly address your concerns.
If you need to contact us, you can reach our support center through the following channels:
🇺🇸 United States
- Company Name: RUGTIX LLC
- Address: 254 Chapman Rd, Ste 208 #15204, Newark, Delaware 19702, United States
- Email: info@rugtix.com
- Phone: +1(212) 235-1925
🇬🇧 United Kingdom
- Company Name: RUGTIX LTD
- Company Number: 15282837
- Address: 2, Frederick Street, Kings Cross, London, WC1X 0ND, UNITED KINGDOM
- Email: info@rugtix.com
- Phone: +44 744 144 5030
🇦🇪 United Arab Emirates
- Company Name: RUGTIX L.L.C
- License No: 891935
- Address: 6605, Tower D, Business Bay, Damac By Paramount, Dubai, United Arab Emirates
- Email: info@rugtix.com
- Phone: +971 58 518 2829
Our support center is available during business hours and we strive to respond to all inquiries within 24 hours. We value your satisfaction and are committed to providing you with exceptional service.
Thank you for choosing RugTix. We look forward to assisting you!
General Enquiries
Frequently Asked Questions
Ordering
Can I cancel my order?
Can I cancel my order?
- Our rugs are made to order and begin processing shortly after an order is placed. Unfortunately, we do not offer order modifications. We do allow order cancellations, if requested prior to your order shipping.
- If you would like to cancel your order, please email our Customer Care team at info@rugtix.com
- Please Note: If your order has shipped, we are not able to cancel your order. Please email our Customer Care team at info@rugtix.com for further assistance.
What if I want to speak to someone?
What if I want to speak to someone?
- We want to speak to you too!Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
When will my order ship?
When will my order ship?
- Our goal is to process and ship your order as quickly as possible. Orders are typically processed within 24 hours of receipt.
- Our products are made to order, which means we create your rug after your order has been placed.
- At this time, please expect your orders to ship within 2 to 3 weeks.
- Estimated delivery times vary by location but are generally within (2-4 business days). Please note that these are estimated times and actual delivery may vary based on logistical factors.
What countries do you ship to?
What countries do you ship to?
- We are delighted to offer Free Express Shipping (2-4 business days) to our customers worldwide. No minimum purchase is required. Our free shipping applies to all products available on our website.
How long will it take to receive my order?
How long will it take to receive my order?
- Our goal is to process and ship your order as quickly as possible. Orders are typically processed within 24 hours of receipt.
- Our products are made to order, which means we create your rug after your order has been placed.
- At this time, please expect your orders to ship within 2 to 3 weeks.
- Estimated delivery times vary by location but are generally within (2-4 business days). Please note that these are estimated times and actual delivery may vary based on logistical factors.
Duties and import taxes
How does the company ensure that customers won't incur additional costs related to duties and taxes?
How does the company ensure that customers won't incur additional costs related to duties and taxes?
Free Duties and Import Taxes with Rugtix Purchases!
Dear Valued Customers,
We are excited to share some fantastic news with you! At Rugtix, we understand the importance of providing a seamless and cost-effective shopping experience. That's why we're thrilled to announce that, as part of our commitment to customer satisfaction, we now offer free duties and import taxes on all our products.
What does this mean for you?
- No Additional Costs: When you shop with Rugtix, you can enjoy the convenience of transparent pricing with no hidden fees. The price you see is the price you pay.
- Hassle-Free Import: Say goodbye to the complexities of calculating and paying import duties and taxes. We've taken care of it for you, ensuring a smooth and worry-free delivery process.
- Global Shopping Made Easy: Whether you're ordering from across the country or around the world, Rugtix is dedicated to providing a seamless international shopping experience.
Thank you for choosing Rugtix for your rug needs. We value your trust and loyalty, and we're committed to continually enhancing your shopping experience.
Happy shopping!
RugTix
Returns and Refunds
How do I return a product?
How do I return a product?
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at info@rugtix.com Please note that returns will need to be sent to the following address: [6605, 66 Floor, Tower D, Damac By Paramount, Business Bay, Dubai, United Arab Emirates]
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How long will it take to receive my refund?
How long will it take to receive my refund?
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rugtix.com