Privacy policy

Privacy Policy

Last Updated: July 7, 2026

1. About RugTix and This Privacy Policy

RugTix is an international business and brand operating through separately incorporated legal entities in the United States, the United Kingdom, and the United Arab Emirates under common ownership and coordinated management.

The RugTix entities participating in the international operation, administration, management, and support of the RugTix business are:

  • RUGTIX LLC in the United States;

  • RUGTIX LTD in the United Kingdom; and

  • RUGTIX L.L.C in the United Arab Emirates.

Each RugTix entity is a separate legal entity. Together, the RugTix entities support and administer RugTix’s international website operations, customer service, customer relationship management, order coordination, payment administration, product-production coordination, fulfilment support, shipping and delivery support, marketing, information security, fraud prevention, legal compliance, and other related business activities.

RugTix operates RugTix.com and provides the related website, information, content, features, tools, products, customer services, commerce services, and other related services, collectively referred to in this Privacy Policy as the “Services.”

References in this Privacy Policy to “RugTix,” “we,” “us,” or “our” refer to the RugTix entity or entities responsible for the relevant processing activity, unless otherwise stated.

This Privacy Policy explains how RugTix collects, uses, stores, shares, discloses, transfers, protects, and otherwise processes personal information when you:

  • Visit, access, or use RugTix.com;

  • Browse or purchase a product;

  • Create or use a customer account;

  • Add products to your cart or wishlist, where available;

  • Complete or attempt to complete checkout;

  • Request a return, exchange, refund, or cancellation;

  • Contact RugTix or request customer support;

  • Subscribe to marketing communications;

  • Submit a review, rating, photograph, video, testimonial, message, or other content;

  • Interact with RugTix through social media, advertisements, Shopify-supported channels, marketplaces, artificial-intelligence-enabled channels, or other Services.

Please read this Privacy Policy carefully.

By accessing or using the Services, you acknowledge that you have received and reviewed this Privacy Policy and understand the collection, use, disclosure, and other processing of personal information described in it.

Where applicable law requires consent, RugTix will request that consent separately. Accessing or continuing to use the Services alone will not be treated as consent where affirmative consent is legally required.

If there is a conflict between this Privacy Policy and the RugTix Terms of Service concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply to the privacy-related matter.

2. RugTix Entities and Data-Controller Responsibilities

RUGTIX LLC, RUGTIX LTD, and RUGTIX L.L.C are separately incorporated legal entities operating under common ownership and coordinated management as part of the international RugTix business.

Each RugTix entity remains responsible for complying with the privacy and data-protection laws applicable to the processing activities it performs.

The role of each RugTix entity in relation to personal information depends on the nature of the relevant processing activity.

Shared and Jointly Managed Processing

Certain aspects of RugTix’s international operations may be managed centrally or jointly by two or more RugTix entities.

These activities may include:

  • Operation and administration of RugTix.com;

  • Centralized customer support;

  • Customer relationship management;

  • International order coordination;

  • Product-production and quality-control coordination;

  • Fulfilment, shipping, and delivery coordination;

  • Administration of shared customer and business-management systems;

  • Information security and fraud prevention;

  • Website analytics and improvement of the Services;

  • International marketing and brand management;

  • Management of shared technology providers and service providers;

  • Legal, accounting, regulatory, and compliance administration;

  • Coordination of privacy requests and data-protection matters.

Where two or more RugTix entities jointly determine the purposes and essential means of a particular personal-information processing activity, those participating entities act as joint controllers for that specific processing activity under applicable data-protection law.

Joint-controller status applies only to the processing activities for which the relevant RugTix entities jointly make those decisions.

The fact that the RugTix entities operate under common ownership, use the same brand, share information, use common technology, or provide operational assistance to one another does not, by itself, make every RugTix entity a joint controller for every processing activity.

Independent Processing

Where a RugTix entity independently determines the purposes and means of a particular processing activity, that entity acts as an independent data controller for that activity.

Independent processing may include processing connected with:

  • The entity’s own corporate administration;

  • Its own legal, regulatory, tax, accounting, or record-keeping obligations;

  • Payment or banking arrangements administered independently by that entity;

  • Transactions or customer relationships handled independently by that entity;

  • Legal claims, disputes, investigations, or compliance matters involving that entity;

  • Any other processing for which that entity independently determines why and how personal information is processed.

A RugTix entity does not act as a joint controller merely because it receives personal information from another RugTix entity, provides administrative assistance, or performs support activities without jointly determining the purposes and essential means of the relevant processing.

Coordination Between Joint Controllers

Where two or more RugTix entities act as joint controllers, they coordinate their respective responsibilities concerning:

  • Privacy notices and transparency;

  • Handling privacy-rights requests;

  • Information security;

  • Personal-data incidents;

  • Data retention and deletion;

  • International data transfers;

  • Management of processors and service providers;

  • Legal and regulatory compliance.

RugTix has established a central contact point for privacy enquiries, rights requests, and complaints concerning any RugTix entity:

Email: info@rugtix.com

RugTix will review each request and route it to the appropriate RugTix entity or entities where necessary.

Using the central RugTix privacy contact does not restrict your right to exercise an applicable privacy right directly against any RugTix entity responsible for processing your personal information.

A summary of the essential aspects of the applicable joint-controller arrangements may be requested by contacting info@rugtix.com.

3. Personal Information We Collect or Process

The personal information RugTix collects or processes depends on how you interact with the Services, the products and features you use, your country or region, and applicable law.

RugTix may collect or process the following categories of personal information.

Identity and Contact Information

This may include:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Country or region;

  • Other contact information you provide.

Customer-Account Information

This may include:

  • Customer-account username;

  • Password or authentication information;

  • Saved addresses;

  • Account settings;

  • Communication preferences;

  • Saved products or wishlist information, where available;

  • Account activity and account history.

Passwords and authentication credentials may be hosted, secured, and processed by Shopify or another authorized authentication provider.

RugTix does not ordinarily have access to customer passwords in readable form where passwords are securely managed by Shopify or another authorized provider.

Order and Transaction Information

This may include:

  • Products viewed, selected, purchased, returned, exchanged, or cancelled;

  • Shopping-cart activity;

  • Checkout activity;

  • Order numbers;

  • Transaction identifiers;

  • Purchase amount;

  • Currency;

  • Discounts and promotional codes;

  • Order and transaction history;

  • Production and quality-inspection status;

  • Fulfilment, shipping, customs, and delivery status;

  • Return, exchange, refund, cancellation, and chargeback information;

  • Preferences inferred from purchase or browsing activity.

Payment and Financial-Transaction Information

This may include:

  • Billing details;

  • Selected payment method;

  • Payment status;

  • Payment confirmation;

  • Transaction identifiers;

  • Limited or tokenized payment-card information;

  • Fraud-screening or transaction-risk results;

  • Refund, payment-dispute, and chargeback information.

Complete payment-card numbers, card security codes, bank credentials, and similar sensitive payment information are generally collected and processed directly by Shopify, Shopify Payments, banks, card networks, PayPal, or other authorized payment-service providers.

RugTix does not ordinarily receive or store complete payment-card numbers or card security codes.

Communications and Customer-Support Information

This may include:

  • Emails and messages;

  • Customer-support enquiries;

  • Information submitted through contact forms;

  • Telephone, messaging, or online-chat communications;

  • Return, exchange, refund, or complaint information;

  • Feedback and survey responses;

  • Documents, photographs, videos, and files you voluntarily provide;

  • Records of communications between you and RugTix.

Device and Technical Information

This may include:

  • Internet Protocol address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Language settings;

  • Time-zone settings;

  • Cookie identifiers;

  • Device and advertising identifiers;

  • Network and connection information;

  • Security, diagnostic, and error logs.

Website and Usage Information

This may include:

  • Pages and products viewed;

  • Searches performed;

  • Links selected;

  • Date and time of visits;

  • Time spent using the Services;

  • Cart and checkout activity;

  • Referring website, advertisement, social-media platform, or search engine;

  • Interaction with marketing communications;

  • Approximate geographic location derived from an Internet Protocol address;

  • General interaction with RugTix.com and its features.

RugTix does not ordinarily collect precise geographic location unless it is necessary for a specific service, security purpose, legal requirement, or customer-requested function and appropriate notice or permission has been provided where required.

Marketing and Preference Information

This may include:

  • Email or SMS marketing subscriptions;

  • Communication preferences;

  • Product interests;

  • Advertising interactions;

  • Referral and campaign information;

  • Marketing source information;

  • Inferences concerning likely interests or purchasing preferences.

Reviews and User-Generated Content

When you submit a review, rating, testimonial, photograph, video, or other content, RugTix may process:

  • Your name or chosen public display name;

  • Review or testimonial text;

  • Rating;

  • Information about the relevant product or transaction;

  • Photographs or videos submitted;

  • Submission date;

  • Purchase-verification status.

Content submitted for publication may be displayed publicly on RugTix.com, RugTix social-media channels, advertising materials, or other RugTix business channels.

Security and Fraud-Prevention Information

This may include:

  • Account-login and authentication activity;

  • Device and network signals;

  • Transaction-risk indicators;

  • Suspected fraud, misuse, or unauthorized activity;

  • Identity-verification information where reasonably necessary;

  • Information required to protect RugTix, customers, service providers, and the public.

Sensitive Personal Information

RugTix does not intentionally request health information, biometric information, religious beliefs, political opinions, sexual-orientation information, precise geographic location, or other highly sensitive information for ordinary retail transactions.

Where limited sensitive information is processed for payment authentication, identity verification, fraud prevention, sanctions screening, legal compliance, or another legally permitted purpose, it will be processed only as necessary for that purpose.

Certain identity, contact, billing, shipping, and payment information is necessary to process and fulfil an order.

If required information is not provided, RugTix may be unable to:

  • Process or complete a transaction;

  • Receive or confirm payment;

  • Produce or fulfil an order;

  • Arrange shipping or delivery;

  • Process a return, exchange, or refund;

  • Provide a requested Service.

4. Sources of Personal Information

RugTix may obtain personal information from the following sources.

Directly from You

For example, when you:

  • Visit or use RugTix.com;

  • Create or manage an account;

  • Add products to your cart;

  • Complete checkout;

  • Place, modify, or cancel an order;

  • Request a return, exchange, or refund;

  • Contact customer support;

  • Subscribe to marketing communications;

  • Submit a review, photograph, message, or other content;

  • Participate in a survey, promotion, or customer-service interaction.

Automatically Through the Services

RugTix and its authorized service providers may automatically collect information through:

  • Cookies;

  • Pixels;

  • Tags;

  • Local-storage technologies;

  • Software development kits;

  • Server logs;

  • Analytics technologies;

  • Similar technologies.

From Shopify and Other Service Providers

RugTix may obtain personal information from:

  • Shopify;

  • Shopify Payments;

  • Payment-service providers;

  • Banks and card networks;

  • Shipping and logistics providers;

  • Customs and fulfilment providers;

  • Fraud-prevention and security providers;

  • Customer-support providers;

  • Analytics providers;

  • Marketing and advertising providers;

  • Email and communications providers;

  • Hosting, cloud, and technology providers.

From Other RugTix Entities

Personal information may be shared between RUGTIX LLC, RUGTIX LTD, and RUGTIX L.L.C where reasonably necessary to:

  • Operate RugTix internationally;

  • Coordinate and fulfil orders;

  • Provide customer support;

  • Manage shared systems;

  • Prevent fraud;

  • Maintain information security;

  • Conduct analytics or marketing;

  • Comply with legal obligations;

  • Perform another purpose described in this Privacy Policy.

From Business and Marketing Partners

RugTix may receive information from advertising platforms, social-media services, referral partners, analytics providers, and other business partners where permitted by applicable law.

From Publicly Available Sources

Where lawful and relevant, RugTix may obtain business or contact information from public company registers, public databases, publicly available social-media profiles, or other lawful public sources.

5. How We Use Personal Information

RugTix may use personal information for the following purposes.

Providing and Fulfilling the Services

This may include:

  • Operating RugTix.com;

  • Creating and managing customer accounts;

  • Processing and confirming payments;

  • Receiving and confirming orders;

  • Coordinating product production;

  • Conducting quality inspections;

  • Preparing and fulfilling orders;

  • Arranging shipping, customs processing, and delivery;

  • Providing order tracking;

  • Processing returns, exchanges, refunds, and cancellations;

  • Providing customer support;

  • Communicating about orders and Services.

Personalizing and Improving the Services

This may include:

  • Remembering customer preferences;

  • Recommending relevant products;

  • Improving website design, accessibility, and performance;

  • Understanding how customers use the Services;

  • Measuring customer satisfaction;

  • Testing and developing products and features;

  • Improving business processes and customer experiences.

Marketing and Advertising

This may include:

  • Sending promotional communications where permitted;

  • Displaying relevant advertisements;

  • Measuring advertising effectiveness;

  • Creating or using marketing audiences;

  • Understanding campaign performance;

  • Recommending products based on interests or previous activity.

Security and Fraud Prevention

This may include:

  • Authenticating users;

  • Securing customer accounts;

  • Detecting and preventing fraud;

  • Investigating suspicious transactions;

  • Preventing malicious, illegal, unsafe, or unauthorized activity;

  • Protecting RugTix systems and Services;

  • Protecting customers, RugTix entities, service providers, and the public.

Customer Communication and Relationship Management

This may include:

  • Responding to enquiries;

  • Providing customer support;

  • Resolving complaints;

  • Providing service and policy updates;

  • Maintaining customer relationships;

  • Handling requests and disputes.

Legal and Regulatory Compliance

This may include:

  • Complying with applicable laws and regulations;

  • Maintaining tax, accounting, customs, transaction, and business records;

  • Complying with import, export, trade, sanctions, consumer-protection, and fraud-prevention requirements;

  • Responding to valid legal, governmental, or regulatory requests;

  • Establishing, exercising, or defending legal claims;

  • Enforcing contracts, policies, and terms;

  • Investigating suspected misconduct or violations.

Corporate and Business Transactions

RugTix may process personal information in connection with an actual or proposed:

  • Merger;

  • Acquisition;

  • Investment;

  • Financing;

  • Corporate restructuring;

  • Asset transfer;

  • Insolvency proceeding;

  • Sale of all or part of a RugTix business.

6. Legal Bases for Processing

Where United Kingdom or European Economic Area data-protection law applies, RugTix relies on one or more of the following legal bases.

Performance of a Contract

Processing may be necessary to:

  • Process and complete a purchase;

  • Receive or confirm payment;

  • Produce, fulfil, and deliver an order;

  • Provide customer support;

  • Process a return, refund, or exchange;

  • Perform other contractual obligations.

Legitimate Interests

Processing may be necessary for legitimate interests including:

  • Operating and improving the Services;

  • Managing international business operations;

  • Securing accounts and transactions;

  • Preventing fraud and misuse;

  • Providing customer support;

  • Understanding website and product performance;

  • Promoting relevant RugTix products;

  • Protecting RugTix’s legal and commercial interests.

Before relying on legitimate interests, RugTix considers whether those interests are overridden by your rights, interests, or freedoms.

Consent

RugTix may rely on consent for:

  • Certain marketing communications;

  • Non-essential cookies;

  • Certain analytics, personalization, or advertising technologies;

  • Processing for which applicable law specifically requires consent.

You may withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing completed before consent was withdrawn.

Legal Obligation

Processing may be necessary to comply with:

  • Tax and accounting requirements;

  • Customs, import, or export requirements;

  • Consumer-protection requirements;

  • Record-keeping requirements;

  • Fraud-prevention requirements;

  • Court orders;

  • Regulatory or governmental obligations;

  • Other applicable legal requirements.

Legal Claims and Protection of Rights

Processing may be necessary to establish, exercise, or defend legal claims or to protect the rights, property, security, and safety of RugTix, its customers, service providers, or other persons.

7. Cookies and Similar Technologies

RugTix, Shopify, and authorized service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to:

  • Provide essential website functions;

  • Maintain customer sessions and accounts;

  • Remember customer preferences;

  • Enable checkout and payment;

  • Secure the Services;

  • Prevent fraud;

  • Measure website use and performance;

  • Analyze customer interactions;

  • Personalize content;

  • Support marketing and advertising.

Where required by applicable law, non-essential cookies and similar technologies will be used only after appropriate consent has been obtained.

You can manage available cookie choices through the cookie banner, Cookie Preferences function, or other privacy controls displayed on RugTix.com.

You may withdraw or change your cookie choices at any time through the available Cookie Preferences controls.

Disabling certain cookies may prevent parts of the Services from operating correctly.

8. Targeted Advertising, Sale or Sharing, and Your Privacy Choices

RugTix does not sell personal information in exchange for monetary payment.

However, depending on your location and the services enabled on RugTix.com, certain disclosures of personal information to Shopify, advertising, analytics, or marketing partners may be treated as a “sale,” “sharing,” or processing for “targeted advertising” under certain United States privacy laws, even where no money is exchanged.

Information involved in these activities may include:

  • Cookie and device identifiers;

  • Internet and website activity;

  • Commercial and product-interest information;

  • Approximate geographic location;

  • Advertising interactions;

  • Inferred interests.

You may opt out of eligible sale, sharing, or targeted-advertising activities through the RugTix Your Privacy Choices page:

https://rugtix.com/pages/data-sharing-opt-out

You may also submit an eligible privacy request by emailing info@rugtix.com.

Where required by applicable law, RugTix and Shopify recognize a valid Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other browser-based “Do Not Track” signals are not currently recognized unless required by applicable law.

RugTix does not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

9. Relationship with Shopify

RugTix.com is hosted and supported by Shopify.

Shopify collects and processes personal information concerning access to and use of the Services in order to operate, secure, maintain, and improve its commerce platform and related services.

Information submitted through RugTix.com may be transmitted to Shopify and Shopify’s authorized service providers in countries other than your country of residence.

Depending on the Shopify services and features enabled by RugTix, Shopify may process information from your interactions with RugTix, other Shopify merchants, and Shopify to provide:

  • Commerce services;

  • Website security;

  • Fraud prevention;

  • Analytics;

  • Personalization;

  • Marketing;

  • Advertising;

  • Search and product-discovery services;

  • Other enhanced Shopify services.

Where Shopify processes personal information solely on behalf of RugTix and according to RugTix’s instructions, Shopify may act as a processor or service provider.

Where Shopify independently determines the purposes and means of processing, Shopify may act as an independent data controller and is responsible for that independent processing.

The Shopify Consumer Privacy Policy is available at:

https://www.shopify.com/legal/privacy/consumers

Requests concerning information independently processed by Shopify may be submitted through the Shopify Privacy Portal:

https://privacy.shopify.com/en

10. How We Disclose Personal Information

RugTix may disclose personal information to the following categories of recipients where reasonably necessary and permitted by law.

Shopify

To host, operate, secure, maintain, analyze, and improve RugTix.com and provide commerce, checkout, customer-account, analytics, fraud-prevention, and related features.

Payment and Financial-Service Providers

To:

  • Process and authenticate payments;

  • Confirm transactions;

  • Prevent fraud;

  • Issue refunds;

  • Manage disputes and chargebacks.

Shipping, Logistics, Customs, and Fulfilment Providers

To:

  • Prepare and fulfil orders;

  • Generate shipping, customs, and delivery documentation;

  • Arrange export, import, shipping, and delivery;

  • Provide tracking;

  • Process returns.

Technology and Operational Service Providers

This may include providers of:

  • Website hosting;

  • Cloud services;

  • Information technology;

  • Cybersecurity;

  • Customer support;

  • Email and communications;

  • Data analytics;

  • Accounting and administration;

  • Fraud prevention;

  • Identity verification.

Marketing and Advertising Partners

To deliver, personalize, and measure marketing or advertising, subject to applicable consent and opt-out requirements.

RugTix Entities

Personal information may be shared between RUGTIX LLC, RUGTIX LTD, and RUGTIX L.L.C where reasonably necessary to:

  • Operate RugTix internationally;

  • Coordinate and fulfil transactions;

  • Provide customer support;

  • Manage shared systems;

  • Conduct security and fraud-prevention activities;

  • Perform analytics and marketing;

  • Comply with law;

  • Carry out another purpose described in this Privacy Policy.

Professional Advisers

This may include:

  • Lawyers;

  • Accountants;

  • Auditors;

  • Insurers;

  • Consultants;

  • Tax advisers;

  • Compliance professionals.

Governmental, Regulatory, Customs, and Legal Authorities

Information may be disclosed where required or permitted by:

  • Applicable law;

  • Legal process;

  • Court order;

  • Regulatory request;

  • Customs requirement;

  • Law-enforcement request;

  • The need to protect legal rights, property, security, or safety.

Business-Transaction Recipients

Information may be disclosed in connection with an actual or proposed merger, acquisition, financing, investment, restructuring, asset transfer, insolvency proceeding, or business sale.

At Your Direction or With Your Consent

Information may be disclosed when you request, authorize, direct, or consent to the disclosure, including when using a social-media feature, external integration, marketplace, or third-party service.

Where required by applicable law, RugTix requires processors, contractors, and service providers to use personal information only for authorized purposes and to maintain appropriate confidentiality and security safeguards.

11. Third-Party and Artificial-Intelligence-Enabled Channels

RugTix may make product-catalog, business, and commerce information available through Shopify-supported sales channels, marketplaces, search services, artificial-intelligence-enabled channels, agentic storefronts, product-discovery services, and other third-party services.

When you interact with RugTix through a third-party or artificial-intelligence-enabled channel, that channel, Shopify, and the relevant RugTix entity may each process information according to their respective roles and privacy notices.

RugTix does not intentionally provide more personal information to those channels than is reasonably necessary to:

  • Provide the service you request;

  • Display relevant products;

  • Process a transaction;

  • Provide customer support;

  • Prevent fraud;

  • Comply with applicable law.

Private Shopify administrative information and protected business information are not intentionally made publicly available through these channels.

12. International Transfers of Personal Information

RugTix operates internationally.

Personal information may therefore be transferred to, stored in, accessed from, or processed in:

  • The United States;

  • The United Kingdom;

  • The United Arab Emirates;

  • Canada;

  • The European Economic Area;

  • Other countries where RugTix entities or authorized service providers operate.

The privacy and data-protection laws of those countries may differ from the laws of your country.

Where personal information subject to United Kingdom or European Economic Area data-protection law is transferred to a country not recognized as providing an adequate level of protection, RugTix will use a legally recognized transfer mechanism where required.

These mechanisms may include:

  • European Commission Standard Contractual Clauses;

  • The United Kingdom International Data Transfer Agreement;

  • The United Kingdom Addendum to the European Commission Standard Contractual Clauses;

  • An applicable adequacy decision;

  • Another recognized legal safeguard, certification, or exception.

You may contact info@rugtix.com to request additional information regarding applicable international-transfer safeguards or to request a copy where legally available.

13. Data Retention

RugTix retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy applicable:

  • Contractual requirements;

  • Operational requirements;

  • Tax and accounting requirements;

  • Customs requirements;

  • Fraud-prevention requirements;

  • Dispute-resolution requirements;

  • Regulatory requirements;

  • Legal obligations.

Retention periods are determined according to:

  • The nature and sensitivity of the information;

  • The purpose for which it was collected;

  • The duration of the customer relationship;

  • Applicable limitation periods;

  • Tax, accounting, and customs requirements;

  • Security and fraud risks;

  • Legal and dispute requirements.

Order and Transaction Records

Order, invoice, payment-confirmation, shipping, customs, return, exchange, and refund records may be retained for the period required by applicable tax, accounting, consumer-protection, customs, and legal requirements.

Customer Accounts

Customer-account information may be retained while an account remains active and for a reasonable period afterward, unless earlier deletion is requested or longer retention is legally required or permitted.

Payment Information

Limited transaction and payment records may be retained for accounting, refund, fraud-prevention, dispute, and chargeback purposes.

Complete payment-card credentials are generally retained by authorized payment-service providers rather than RugTix.

Customer-Support Records

Customer-support and complaint records may be retained for as long as reasonably necessary to:

  • Respond to enquiries;

  • Maintain service history;

  • Resolve disputes;

  • Prevent fraud;

  • Protect legal rights.

Marketing Information

Marketing information may be retained until you:

  • Unsubscribe;

  • Withdraw consent;

  • Object to processing;

  • Request deletion where applicable;

  • No longer have an active marketing relationship with RugTix.

RugTix may retain limited suppression information to ensure that an opt-out continues to be respected.

Cookie and Analytics Information

Cookie and analytics information is retained according to the duration established through applicable cookie, Shopify, analytics, and service-provider settings.

When personal information is no longer required, RugTix will delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and technical limitations.

14. Security of Personal Information

RugTix uses reasonable administrative, organizational, physical, and technical safeguards designed to protect personal information against:

  • Unauthorized access;

  • Misuse;

  • Loss;

  • Alteration;

  • Unauthorized disclosure;

  • Destruction.

Safeguards may include:

  • Access controls;

  • Authentication measures;

  • Encryption where appropriate;

  • Secure payment processing;

  • Security monitoring;

  • Fraud-prevention controls;

  • Confidentiality requirements;

  • Service-provider security requirements;

  • Incident-response procedures.

No method of internet transmission, electronic storage, or security protection is completely secure.

RugTix cannot guarantee absolute or perfect security.

You are responsible for protecting your account credentials and should notify RugTix promptly if you believe that your account or personal information has been compromised.

Do not send complete payment-card information, passwords, identity documents, or highly sensitive information through unsecured email or messaging channels.

Where required by applicable law, RugTix will investigate qualifying personal-data incidents and provide required notifications to affected individuals or competent authorities.

15. Automated Decision-Making and Profiling

RugTix and its authorized service providers may use automated tools to:

  • Detect suspected fraud;

  • Assess transaction or payment risk;

  • Protect accounts and systems;

  • Recommend products;

  • Personalize website content;

  • Select or measure advertising;

  • Identify unusual or unauthorized activity.

RugTix does not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

Where applicable law provides rights concerning significant automated decisions, you may request information, object to the processing, challenge a decision, or request human review as permitted by law.

16. Your Privacy Rights

Depending on your location and the law applicable to the processing, you may have the right to:

  • Request confirmation that RugTix processes your personal information;

  • Access personal information held about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Withdraw consent;

  • Obtain a portable copy of certain information;

  • Request transfer of certain information;

  • Opt out of direct marketing;

  • Opt out of eligible sale or sharing of personal information;

  • Opt out of targeted advertising;

  • Request limitation of certain uses or disclosures of sensitive personal information where applicable;

  • Object to certain profiling or automated decision-making;

  • Appeal certain decisions concerning a privacy request;

  • Lodge a complaint with a competent data-protection authority.

Privacy rights are not absolute.

RugTix may decline, restrict, or delay a request where permitted by applicable law, including where information must be retained to:

  • Complete a transaction;

  • Comply with a legal obligation;

  • Prevent fraud or abuse;

  • Maintain legally required records;

  • Exercise or defend legal claims;

  • Protect another person’s rights or safety.

17. How to Exercise Your Privacy Rights

You may submit a privacy request by emailing:

info@rugtix.com

For requests concerning eligible sale, sharing, or targeted advertising, you may also use the RugTix Your Privacy Choices page:

https://rugtix.com/pages/data-sharing-opt-out

Please describe your request and provide sufficient information to identify the relevant customer, account, order, or transaction.

RugTix may need to verify your identity before completing a request.

Information requested for identity verification will be used only to:

  • Authenticate and process the request;

  • Prevent fraud;

  • Comply with applicable law.

Where permitted by applicable law, you may authorize another person to submit a request on your behalf.

RugTix may require evidence of the authorized person’s authority and may verify your identity directly.

RugTix will respond within the period required by applicable law.

RugTix will not unlawfully discriminate against you for exercising an applicable privacy right.

If RugTix declines a request and applicable law provides a right of appeal, you may appeal by emailing info@rugtix.com with the subject line:

Privacy Request Appeal

18. United Kingdom and European Economic Area Rights

If you are located in the United Kingdom or European Economic Area, applicable law may provide rights including:

  • Access;

  • Rectification;

  • Erasure;

  • Restriction of processing;

  • Data portability;

  • Objection to processing based on legitimate interests;

  • Objection to direct marketing;

  • Withdrawal of consent;

  • Protection relating to solely automated decisions producing legal or similarly significant effects.

You have the right to object at any time to the use of your personal information for direct marketing.

If you are located in the United Kingdom, you may lodge a complaint with the Information Commissioner’s Office:

https://ico.org.uk/

If you are located in the European Economic Area, you may lodge a complaint with the competent data-protection supervisory authority in the country where you live, work, or believe an infringement occurred.

A list of European Economic Area data-protection authorities is available through the European Data Protection Board:

https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

RugTix encourages you to contact info@rugtix.com first so that we can attempt to resolve your concern.

19. United States Privacy Disclosures

Depending on your state of residence, the nature and scale of RugTix’s activities, and whether the applicable state law applies, you may have the right to:

  • Confirm whether RugTix processes your personal information;

  • Access personal information;

  • Correct inaccuracies;

  • Delete personal information;

  • Obtain a portable copy;

  • Opt out of targeted advertising;

  • Opt out of eligible sale or sharing;

  • Request limitation of certain uses or disclosures of sensitive personal information where applicable;

  • Opt out of certain profiling;

  • Appeal a denied privacy request.

Categories of Personal Information Processed

During the preceding 12 months, RugTix may have collected or processed:

  • Identifiers and contact information;

  • Customer-account information;

  • Commercial and transaction information;

  • Payment and financial-transaction information;

  • Internet and electronic-network activity;

  • Approximate geographic location;

  • Customer-support communications;

  • Reviews, photographs, videos, or other submitted content;

  • Preferences and inferences;

  • Account-security and fraud-prevention information.

Categories of Sources

These categories may have been obtained:

  • Directly from customers;

  • Automatically through the Services;

  • From Shopify;

  • From payment providers;

  • From shipping, logistics, and fulfilment providers;

  • From fraud-prevention, analytics, and marketing providers;

  • From other RugTix entities;

  • From public sources where lawful.

Business and Commercial Purposes

These categories may be used to:

  • Provide and fulfil the Services;

  • Process payments and orders;

  • Produce and deliver products;

  • Provide customer support;

  • Prevent fraud;

  • Analyze and improve the Services;

  • Communicate and advertise;

  • Comply with law;

  • Protect legal rights.

Categories of Recipients

Personal information may be disclosed to:

  • Shopify;

  • Payment providers;

  • Shipping, logistics, customs, and fulfilment providers;

  • Technology and cloud providers;

  • Customer-support providers;

  • Fraud-prevention and security providers;

  • Marketing and advertising partners;

  • Professional advisers;

  • RugTix entities;

  • Governmental or legal authorities where required.

Sale, Sharing, and Targeted Advertising

RugTix does not sell personal information for monetary consideration.

Where advertising or Shopify-enhanced services are enabled, RugTix may disclose identifiers, device information, internet activity, commercial information, or inferred interests in a manner that may constitute “sharing,” “sale,” or targeted advertising under certain state laws.

You may opt out through the RugTix Your Privacy Choices page or a recognized Global Privacy Control signal where required by law.

Sensitive Personal Information

RugTix does not intentionally use sensitive personal information to infer characteristics about a consumer or for another purpose requiring a separate right to limit, unless specifically disclosed.

Financial Incentives

RugTix does not currently offer financial incentives or material differences in price or service in exchange for the collection, sale, or sharing of personal information unless described in a separate notice.

20. United Arab Emirates Privacy Rights

Where the United Arab Emirates Personal Data Protection Law or another applicable UAE privacy law applies, you may have rights including the right to:

  • Receive information concerning processing;

  • Access relevant personal information;

  • Request correction or completion;

  • Request deletion where applicable;

  • Restrict or stop certain processing;

  • Object to certain processing;

  • Request data transfer or portability where applicable;

  • Object to certain automated processing;

  • Withdraw consent where processing is based on consent;

  • Submit a complaint to the competent UAE authority.

These rights are subject to applicable exceptions, limitations, and legal conditions.

UAE-related privacy requests may be submitted to:

info@rugtix.com

21. Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the relevant communication.

Where promotional text messages are offered, you may also opt out using the instructions included in the relevant message.

You may contact info@rugtix.com to update your marketing preferences.

Opting out of promotional communications will not prevent RugTix from sending necessary non-promotional communications concerning:

  • An order or transaction;

  • A payment;

  • Product production;

  • Shipping or delivery;

  • Account or transaction security;

  • A return, exchange, or refund;

  • Important service or policy changes;

  • Legal, administrative, or operational matters.

22. Third-Party Websites and Services

The Services may contain links to websites, applications, platforms, marketplaces, social-media services, artificial-intelligence-enabled services, or other services operated by third parties.

RugTix does not control and is not responsible for the privacy, security, content, accuracy, or practices of unaffiliated third parties.

You should review the privacy notice and terms of a third-party service before providing personal information to that service.

The inclusion of a third-party link does not necessarily imply endorsement by RugTix.

23. Public Content and Reviews

Information submitted to publicly visible areas of the Services, including product reviews, testimonials, photographs, videos, and social-media interactions, may be visible to other users and may be copied, indexed, stored, or shared by third parties.

Do not include confidential information, complete payment information, passwords, identity documents, or other sensitive information in public content.

You may contact RugTix to request removal of content you submitted.

Removal may not always be possible where content has been:

  • Lawfully retained;

  • Independently republished;

  • Indexed or archived;

  • Retained to comply with legal obligations;

  • Retained to protect legal rights.

24. Children’s Privacy

The Services are intended for adults and are not directed to children.

RugTix does not knowingly collect personal information directly from children under 13, or a higher minimum age where required by applicable local law, without appropriate parental or legal authorization.

If you are a parent or legal guardian and believe that a child has provided personal information to RugTix, contact:

info@rugtix.com

RugTix will investigate the matter and take appropriate action, including deletion where required by applicable law.

RugTix does not knowingly sell or share personal information belonging to individuals under 16 for targeted advertising.

25. Changes to This Privacy Policy

RugTix may update this Privacy Policy from time to time to reflect changes in:

  • Business operations;

  • Corporate structure;

  • Technology and systems;

  • Products and Services;

  • Service providers;

  • Data-processing practices;

  • Legal or regulatory requirements.

The updated Privacy Policy will be published on RugTix.com and the “Last Updated” date will be revised.

Where required by applicable law, RugTix will provide additional notice or obtain consent before materially changing how previously collected personal information is used.

26. Privacy Contact and Complaints

For questions, requests, complaints, or concerns concerning this Privacy Policy or RugTix’s processing of personal information, contact:

Email: info@rugtix.com

Please provide sufficient information to allow RugTix to understand, identify, and respond to your enquiry.

RugTix will route the communication to the appropriate RugTix entity or entities where necessary.

27. Registered Company Information



🇺🇸 United States

  • Company Name: RUGTIX LLC
  • Address: 254 Chapman Rd, Ste 208 #15204, Newark, Delaware 19702, United States
  • Email: info@rugtix.com
  • Phone: +1 (212) 210-1996

🇬🇧 United Kingdom

  • Company Name: RUGTIX LTD
  • Company Number: 15282837
  • Address: 2, Frederick Street, Kings Cross, London, WC1X 0ND, UNITED KINGDOM
  • Email: info@rugtix.com
  • Phone: +44 744 144 5030

🇦🇪 United Arab Emirates

  • Company Name: RUGTIX L.L.C
  • License No: 891935
  • Address: 6605, Tower D, Business Bay, Damac By Paramount, Dubai, United Arab Emirates
  • Email: info@rugtix.com
  • Phone: +971 58 518 2829

The company addresses listed above are not product-return addresses unless RugTix expressly confirms otherwise in writing.

Customers must follow the return instructions provided in the RugTix Refund Policy before sending or returning a product.