Shipping policy

1. General Information

  • All orders are subject to product availability. In the unlikely event that an item is not available after you place your order, we will notify you and offer a full refund or the option to wait for restocking.

2. When will my order ship?

  • Order Processing: Your order will be confirmed and processed within 24 hours of receipt.
  • Production Time: Each rug is made to order and typically requires (2-3 weeks) to produce.
  • Quality Inspection & Dispatch: Once production and final quality inspection are complete, your rug will be dispatched within 1 business day.
  • Express Delivery: Delivery typically takes (2-4 business days) after dispatch, depending on the destination and local logistical conditions.
  • Tracking Information: You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched.
  • Estimated Total Delivery Time: Approximately (3-4 weeks) from the date your order is placed.

3. Delivery and Shipping

  • Free Worldwide Express Shipping.
  • Delivery typically takes (2-4 business days) after dispatch
  • As we ship globally, don't worry about import duties and taxes, we pay all of them and you don't have to pay anything.
  • Learn more about our Shipping policy.

4. Order Tracking

  • Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your delivery.

5. International Shipping

  • As we ship globally, don't worry about import duties and taxes, we pay all of them and you don't have to pay anything

6. Packaging

  • We take great care in securely packaging our rugs to ensure they arrive at your doorstep in perfect condition.

7. Damaged Items in Transport

  • If you receive your order and find that it has been damaged during shipping, please contact us immediately at info@rugtix.com We will work with you to quickly resolve the issue.

8. Customer Service

  • Our customer service team is here to assist you with any questions or concerns regarding your order. Please feel free to contact us at info@rugtix.com