Shipping policy

1. General Information

All orders are subject to product availability. In the unlikely event that an item is not available after you place your order, we will notify you and offer a full refund or the option to wait for restocking.

2. Free Worldwide Shipping

We are delighted to offer Free Express Shipping (2-4 business days) to our customers worldwide. No minimum purchase is required. Our free shipping applies to all products available on our website.

3. Fast Shipping

Our goal is to process and ship your order as quickly as possible. Orders are typically processed within 24 hours of receipt.
Estimated delivery times vary by location but are generally within 2-4 business days. Please note that these are estimated times and actual delivery may vary based on logistical factors.

4. Order Tracking

Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your delivery.

5. International Shipping

As we ship globally, don't worry about import duties and taxes, we pay all of them and you don't have to pay anything

6. Packaging

We take great care in securely packaging our rugs to ensure they arrive at your doorstep in perfect condition.

7. Damaged Items in Transport

If you receive your order and find that it has been damaged during shipping, please contact us immediately at info@rugtix.com We will work with you to quickly resolve the issue.

8. Customer Service

Our customer service team is here to assist you with any questions or concerns regarding your order. Please feel free to contact us at info@rugtix.com